Privacy policy

RedTep Privacy Policy

Last Updated: 29 Sep 2025

RedTep (“we”, “us”, “our”) values your privacy. This Privacy Policy describes how we collect, use, disclose, store, and protect the personal information you provide when you use our website, mobile applications, or other interactions (collectively, the “Service”). By accessing or using our Service, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following types of personal information from you, either when you register, place an order, interact with our site, or otherwise engage with our Service:

a. Identity & Contact Information

Name, username, billing and shipping address
Email address, phone number
Any other identifiers you provide (e.g. national ID, alternate contact)

b. Account & Profile Data

Login credentials, profile settings, preferences
Purchase history, wish lists, reviews & feedback

c. Payment & Transaction Data

Payment method (e.g. credit card, mobile banking, digital wallet)
Transaction amounts, order details, invoicing information

d. Technical & Usage Data

IP address, browser type & version, operating system, device identifiers
Pages visited, time & date, duration of visit, referral URLs
Cookies and similar technologies (see Section 5)

e. Marketing & Communication Data

Preferences for receiving marketing messages
Responses to promotions, surveys, feedback

2. How We Use Your Information

We use your personal data for purposes including but not limited to:

Purpose	Type(s) of Data Used	Legal Basis / Reason
To process and fulfill orders	Identity, Contact, Payment, Transaction Data	Performance of contract
To manage your account & provide support	Profile, Contact, Technical Data	Legitimate interest / service provision
To personalize your experience (product recommendations, content)	Profile, Usage Data	Legitimate interest
To send marketing communications (with consent)	Contact, Marketing Data	Your consent
To respond to your inquiries or feedback	Contact, Profile Data	Legitimate interest / service
To comply with legal obligations	Identity, Transaction, Other data	Legal / regulatory requirement
To prevent fraud and ensure security	Identity, Technical Data, Usage	Legitimate interest

3. Disclosure & Sharing of Information

We may share your personal data with:

Service Providers & Vendors — for customer support, payment processing, delivery/courier services, analytics, marketing, etc.
Affiliates & Business Partners — when collaborating for promotions, logistics, etc.
Regulatory, Government or Legal Authorities — when required by law, court order, or to protect rights and safety.
Business Transfers — in case of merger, sale, re-organization, or acquisition — your data may be transferred under the same terms.

We require all third parties to respect the security of your data and only process it according to our instructions and in compliance with applicable law.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected (e.g. for order fulfillment, legal compliance, dispute resolution). After that, we will securely delete or anonymize it, unless we need to retain it to comply with legal obligations (e.g. tax, auditing).

5. Cookies, Tracking & Similar Technologies

We use cookies, web beacons, log files, and similar technologies to:

Recognize your device and preferences
Collect usage statistics (pages visited, time spent)
Provide personalized content, offers, and advertising
Improve site functionality

You may disable cookies via your browser settings, but note that disabling cookies may limit your ability to use certain features or access parts of our Service.

6. Your Rights & Choices

Depending on the applicable laws and your jurisdiction, you may have rights such as:

To access, correct, update, or delete your personal data
To withdraw consent for a particular data processing
To object to certain processing or request restriction
To receive a portable copy of your data (data portability)
To opt out of marketing communications

To exercise any of these rights, please contact us (see Section 10). We may require verification before processing your request.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or destruction. However, no data transmission or storage method is 100% secure, so we cannot guarantee absolute security.

8. International Data Transfers

If we transfer your personal data to other countries (outside Bangladesh), we will ensure that they provide an adequate level of protection or implement safeguards (e.g. binding agreements, standard contractual clauses) to secure your data.

9. Children’s Privacy

Our Service is not intended for children under the age of [13/18 — choose appropriate age]. We do not knowingly collect or solicit personal data from minors. If we become aware that we have collected personal information from a minor without consent, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date and may provide a notice (e.g. via email or on our website). Continued use of the Service after such modifications constitutes your acceptance of the revised Policy.

You should review this page periodically to stay informed of updates.

11. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how we handle your personal data, you may contact:

RedTep Customer Support

Address: 117/C, West Shahid Nagar, Lalbagh, Dhaka
Phone: +8801836736010
Email: info@redtep.com
Working Hours : Saturday – Thursday: 09:00 AM – 19:00 PM